Frequently Asked Questions

AISkincare is an AI-powered skincare companion app that helps you understand your skin through advanced facial analysis. Simply take a selfie, and our AI will analyze your skin's hydration, texture, tone, and more, providing personalized skincare recommendations and routines.

Our AI models are trained on millions of skin images and validated by dermatologists. While we provide dermatologist-level accuracy for general skin analysis, we recommend consulting with a healthcare professional for specific skin conditions or medical advice.

Yes! AISkincare is designed to work with all skin types, tones, and concerns. Our AI adapts its analysis and recommendations based on your unique skin characteristics.

No. A scan is a cosmetic self-check of hydration, texture, tone, acne, pores, and redness. It does not diagnose acne type, rosacea, infection, or any other condition. See a clinician for symptoms that hurt, spread, or do not settle.

No. A browser tool answers one question and then stops. Photo tools measure a picture on your device and do not upload it. The app is where a scan is saved, an AM/PM routine is kept, and the next scan can be compared with the last one.

No. The app returns six skin scores. Face tools on the website report proportions such as face shape, eye spacing, or symmetry. None of them produce an attractiveness score or a celebrity lookalike.

For the best results: 1) Use natural lighting or bright indoor light, 2) Remove makeup and skincare products, 3) Face the camera directly, 4) Keep your face centered in the frame. Our in-app guide will help you capture the perfect photo.

We analyze six key metrics: Hydration (moisture levels), Texture (smoothness), Tone (evenness), Acne (breakouts), Pores (visibility), and Redness (inflammation). Each metric is scored from 0-100, with higher scores indicating healthier skin in that area.

We recommend scanning twice daily (morning and evening) for the best progress tracking. However, even weekly scans can provide valuable insights. The app will send you reminders to help you stay consistent.

Streaks track your consistency in completing your skincare routine. Each day you complete your morning or evening routine, your streak increases. Maintaining streaks unlocks achievements and helps build lasting skincare habits.

You can add skincare products to your digital shelf either manually or by scanning their barcode with your camera. The app stores product details, checks ingredients, and helps you track what you’re using every day in your routines.

The Symptom Diary lets you log daily skin symptoms like dryness, irritation, breakouts, or redness with severity levels. Over time, this helps you identify patterns and triggers that affect your skin.

Challenges are time-limited skincare goals that encourage you to build healthy habits — like completing 7 days of your routine, scanning daily for a week, or logging symptoms for 5 days. Completing challenges earns you achievement points.

Yes! AISkincare generates a Weekly Summary report that shows your scan trends, routine consistency, and overall skin score changes. You can also create a shareable Skin Report Card to share progress with friends or your dermatologist.

A full scan scores hydration, texture, tone, acne, pores, and redness, including a zone split. A quick scan is a shorter check-in and does not replace that six-score record. Free includes 1 full scan per day and 5 quick scans total. Pro includes 10 full scans per day and 25 quick scans.

Yes, in the app. Saved scans keep the same six score names, so you can see whether a routine change moved hydration, texture, tone, acne, pores, or redness. Use similar light and distance each time, or the comparison mostly records the room.

The app builds an AM and PM list from the scan and from products already on your shelf. It is a routine to repeat and then recheck, not a prescription. Change one product at a time so the next scan has a clear baseline.

AISkincare offers a free tier with 5 products, 1 routine, 1 full scan per day, 5 quick scans total, basic analysis, and streak tracking. For 100 products, 10 routines, 10 full scans per day, 25 quick scans, full AI insights (Skin Type, Pigmentation, Recommendations), and premium features, you can upgrade to Pro at $4.99/month or $59.88/year.

You can cancel your subscription anytime through your device's app store (App Store for iOS, Google Play for Android). Go to Settings > Subscriptions > AISkincare, and select Cancel. You'll retain Pro access until the end of your billing period.

Yes! New users get a 7-day free trial of Pro when they first download the app. You can explore all premium features before deciding to subscribe.

Billing is handled by the store that charged you. On iPhone or iPad, open Settings, then Subscriptions. On Android, open Google Play, then Payments & subscriptions. Canceling keeps Pro until the end of the period you already paid for.

Apple and Google issue refunds for purchases made in their stores. Request the refund from the App Store or Google Play order history. AISkincare cannot reverse a charge that the store still shows as completed.

Pro is tied to your AISkincare account, so a routine and scan history can open on either phone after you sign in. The charge itself stays with the Apple or Google account that bought it.

Your privacy is our top priority. All skin photos and analysis data are encrypted end-to-end and stored securely. We never sell your data to third parties. You can delete your data at any time from the app settings.

No. Your photos are processed by our AI for analysis only and are never shared with third parties, used for advertising, or visible to other users. You have full control over your data.

Yes. Go to Settings > Account > Delete Account in the app. This will permanently delete your account and all associated data, including scan history and photos. This action cannot be undone.

No. Face landmarks and color are measured in the browser tab. The photo is not sent to AISkincare. Closing the tab drops it. A scan you save in the app is a different path: that photo is stored with your account so later scans can be compared.

Yes. Remove a scan from its detail screen in the app. That deletes that result from your history. Deleting the whole account is a separate step under Settings > Account.

AISkincare is available on iOS (iPhone and iPad running iOS 15+) and Android (devices running Android 8.0+). We recommend devices with at least 3GB of RAM for optimal performance.

Try these steps: 1) Close and reopen the app, 2) Ensure you have a stable internet connection, 3) Update to the latest app version, 4) Restart your device. If issues persist, contact our support team.

Ensure you're taking photos in good lighting conditions and following the in-app guidelines. If results still seem off, try retaking the scan. For persistent issues, contact support with your scan ID.

Browser photo tools use the camera only after you allow it. On a computer, choose Allow in the browser prompt. If you previously blocked the site, enable the camera for aiskincare.app in the browser site settings, then reload. You can also upload a photo instead.

Current Chrome, Edge, Safari, and Firefox on a phone or computer. The page needs WebAssembly and, for the live camera, permission to use the webcam. A file upload still works if the camera is unavailable.